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Service Terms Your Account Rights

We built w baje to serve eligible Bangladesh regions with clear account rules, wallet transaction standards and transparent dispute paths. This page covers how we handle your account, what we ask from you and where you can reach us when something needs attention.

Account ownershipWallet transaction rulesDispute resolutionRegion eligibilityContact channels

Explore the Lobby Read FAQ

How We Run the Platform

w baje Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

w baje operates as a mobile-first casino and sportsbook platform. Service availability depends on your local law and the eligible regions we support — we cannot guarantee access in every jurisdiction, and it remains your responsibility to confirm that account use complies with the regulations that

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apply where you are. When you open an account, you confirm you meet the legal age requirement in your area and that you are acting on your own behalf. We do not accept accounts opened by third parties or shared credentials. Your wallet transactions — bKash,
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Nagad, Rocket deposits and withdrawals — must come from an account registered in your own name. We verify ownership before processing payouts, and mismatched details will delay or block the transfer. We reserve the right to request additional documentation when a transaction raises a compliance flag.
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Promotional terms, if any, are published on the account dashboard and expire as stated; unused balances revert to the house. We may suspend or close an account that breaches these terms, shows signs of fraud or attempts to exploit platform features. Disputes are handled through our
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support channels first; if that does not resolve the matter, you may escalate through the contact paths listed on this page. We update these terms occasionally and will notify active accounts of material changes. Continued use after an update means you accept the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA & SECURITY

How We Handle Your Information

We collect the minimum data needed to verify wallet ownership, process transactions and keep your account secure. That includes your mobile number, wallet account details for bKash Nagad or Rocket, and transaction history. We store this information on secure servers and do not share it with third parties except when required by payment processors or local regulation. You can request a copy of your data or ask us to delete your account by contacting support with your account ID and a brief explanation of what you need.

Wallet Verification We check that your bKash, Nagad or Rocket account name matches the name on your w baje profile before approving a withdrawal. This step prevents fraud and protects both you and the platform from unauthorized transfers or disputed payouts.

Session Security Your login session expires after a period of inactivity, and we log you out automatically if we detect unusual access patterns. You can review recent login locations and devices from your account settings and revoke any session that looks unfamiliar.

Data Retention We keep transaction records and account activity logs for the period required by our payment processors and regional compliance standards. After that window closes, we archive or delete the data unless you request otherwise or a legal obligation requires us to preserve it longer.

Policy Updates When we change our terms or privacy practices, we notify active accounts through the dashboard and give you a grace period to review the new version. If you continue using the platform after the notice expires, we treat that as acceptance of the updated policy.

POLICY CONTACT

Reach Us About Legal Questions

When you need clarification on account rules, wallet verification steps or region eligibility, our support team handles legal inquiries through the same channels we use for everyday account help. We answer most questions within a few hours during business days, and we keep a record of every exchange so you can reference it later if the issue continues.

Live Chat Open the chat widget from any lobby page and tell us you have a legal or compliance question. We will route it to the right team and send you a transcript when the conversation closes so you have written confirmation of what was said.

Email Support Send your question to the support address listed in your account settings. Include your account ID and a short summary of what you need. We reply within one business day and attach any relevant policy excerpts or wallet verification requirements to the thread.

Account Help Center Check the help center link in your profile menu for articles on wallet ownership rules, region eligibility checks and dispute escalation steps. Each article includes the relevant section of our terms so you can read the exact wording we operate under.

Common Legal Questions

Service availability depends on your local law and the eligible regions we support. We cannot confirm access for every jurisdiction, so it remains your responsibility to check that account use complies with the regulations where you are before you register.

We verify wallet ownership to prevent fraud and ensure that withdrawals go to the person who owns the account. Mismatched names or third-party wallets will delay or block your payout until we resolve the discrepancy with you through support.

Shared accounts violate our terms and create liability issues for both parties. We may suspend or close the account if we detect multiple users, and any disputed transactions will be harder to resolve because we cannot confirm who authorized them.

Contact support with your account ID and ask for a data export. We will send you a file containing your transaction history, wallet records and any personal information we hold. Processing usually takes a few business days depending on account activity volume.

Yes. Send an appeal through the same support channels listed on this page, explain why you believe the closure was incorrect and include any evidence that supports your case. We review appeals within a few days and reply with our decision and reasoning.

We notify active accounts through the dashboard when we update our legal terms or privacy policy. You get a grace period to review the changes, and continued use after that period means you accept the revised version. Check your account messages regularly so you do not miss important updates.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Service Terms Your Account Rights

How We Handle Your Information

Reach Us About Legal Questions

Common Legal Questions

01 Can I open an account if I am in Bangladesh?

02 Why do you need to verify my bKash, Nagad or Rocket account?

03 What happens if I share my login with someone else?

04 How do I request a copy of my account data?

05 Can I appeal if you close my account?

06 Do you update these terms without notice?

Legal

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